THE POSITION

Under the direct supervision of the Compliance Manager the Leasing Manager is responsible for the management of leasing operations of specific TNDC buildings including compliance with Tax Credit, HUD, and other program requirements. The Leasing Manager follows strict protocol as it relates to the tenant selection process, conforming to established TNDC guidelines, for fair housing and supportive housing, and special tenant selection guidelines for Section 8 housing. The Leasing Manager will also perform necessary duties related to the management of the leasing process. These activities include data entry, document preparation and handling, filing, in-person and telephone customer service, mailings, other similar office duties. This position requires integrity in managing the housing opportunity that TNDC offers applicants and tenants.

ESSENTIAL DUTIES

1. Responsible for attending regular meetings with a team (which may include property supervisors, building managers, or other staff) in order to plan work schedules in order to meet deadlines, develop performance plans, and coordinate the work related to the tenant certification process.
2. Assist with the tenant certification process as needed to support building staff, including working on-site and obtaining verifications from third-party sources in person when appropriate.
3. Work on in-depth projects as required which may involve intensive scrutiny or restoration of tenant files and other program aspects at a property.
4. Thoroughly review and track certification work completed by building managers.
5. Assist in the lease up process of newly constructed and newly renovated properties.
6. Responsible for meeting internal and external deadlines and schedules for lease-ups, file completion, and other critical processes, including Tax Credit, HUD, and other program timelines.
7. Responsible for maintaining current and updated information regarding compliance requirements (this may include but not be limited to doing the necessary research to obtain information about compliance requirements and attend trainings and workshops in order to remain current with compliance requirements).
8. Ensure perfect compliance with all Fair Housing laws; remain current on fair housing requirements.
9. Serve as a resource for questions about compliance and procedures.
10. Responsible for guaranteeing that all the correct forms and procedures are used for subsidy programs, Housing Authority compliance, and low-income housing credit compliance.
11. Help to maintain files, records, rental agreements and other documents.
12. Coordinate periodic reporting by building staff on applicant status, application file management, and other key property management business processes.
13. Enter and manage data in computerized databases and spreadsheets.
14. Field and re-direct property management questions as needed.
15. Write correspondence as requested.
16. Use and assist building staff with property management software including OneSite.
17. Other duties as assigned.

REQUIRED SKILLS
Knowledge and Skills:

• Sound judgment, excellent assessment, and problem-solving and supervision skills.
• Ability to work effectively in teams.
• Dependability, initiative and follow-through.
• Effective writing, communication and organizational skills.
• Ability to effectively manage time and paper.
• Ability to respond appropriately in pressure situations; possess an even temperament and strong "people" skills with a commitment to customer service.
• Ability to interface effectively with property management and other staff.
• Excellent attention to detail.
• Ability to follow directions and work independently.
• Ability to work tactfully under pressure; cope under stress.
• Excellent interpersonal and organizational skills.
• Knowledge and ability to learn computer-based programs as they relate to the position.

Physical Requirements:

• Ability to operate office equipment such as typewriter, personal computer and calculator.
• Ability to coordinate eyes, hands and fingers in performing word processing, writing, reading and similar tasks.
• Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another or standing/sitting for periods of time.
• Visual acuity necessary to inspect buildings and review documents.
• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability:

• Ability to work in an office environment and in and outside a variety of residential buildings.
• Ability and willingness and sensitivity to work in a difficult area with diverse, low-income, multi-ethnic, and disabled people.

Mathematical Ability:

• Ability to add, subtract, multiply, divide.

Judgment and Situational Reasoning Ability:

• Ability to reason, review, supervise, instruct.
• Ability to use independent judgment in non routine situations, such as evaluating implications of proposed procedures, policies and plans.
• Ability to compose letters and correspondence, respond to resident and applicant inquiries and concerns.

Language and Communication Ability:

• Ability to comprehend and correctly use informational documents including budgets, financial reports, occupancy reports, bids, contracts and meeting minutes.
• Ability to prepare performance appraisals, policies, procedures, compliance reports, investor/owner reports and correspondence conforming to standard rules of punctuation, grammar, diction and style.
• Ability to comprehend publications and manuals including HUD manuals, industry publications and legal documents.
• Ability to communicate effectively with coworkers and staff at all levels, residents, vendors, government officials, both verbally and in writing.
• Ability to keep abreast of changes in policy, methods, operations, etc. as they apply to property management operations and activities.

MINIMUM QUALIFICATIONS

• B. A. degree, or equivalent experience
• Three to five years office experience.
• Experience working with low-income communities.
• Computer literate with experience in Microsoft Office (Word, Excel, Outlook, Access).
• Tax Credit Specialist (TCS).
• One year Tax Credit experience.
• Willing to promptly achieve certification as Certified Occupancy Specialist (COS).

PREFERRED QUALIFICATIONS

• Property Management experience.
• Knowledge of Section 8 eligibility and housing quality standards.
• Certified Occupancy Specialist (COS).
• Other language capacity is an asset
• Knowledge of OneSite property management software, or comparable software.

SALARY
$39,000.00 plus excellent benefits package.

APPLICATION PROCESS
Submit resume and cover letter to Human Resources, 215 Taylor Street, San Francisco, CA 94102. E-mail to jobs@tndc.org or fax to 415-771-0813.

ABOUT TNDC
Founded in 1981, TNDC’s mission is to provide safe, affordable housing with support services for low-income people in the Tenderloin community and be a leader in making the neighborhood a better place to live. TNDC now owns and manages 25 buildings that provide homes for 2,500 extremely low-income seniors, families, people with disabilities, low-income wage earners, immigrants and others in the Tenderloin and nearby neighborhoods. In addition, TNDC provides on-site supportive services and resources such as social workers and after-school programs to help residents stabilize their lives and develop a sense of community.