THE POSITION

Under the direct supervision of the General Manager, the Assistant Manager is responsible for assisting in the overall operation of a TNDC building. The position is full-time (40 hours per week), exempt.

KEY RESPONSIBILITIES

• Directly supervise desk clerks, including preparation of employee evaluations and recommendations for discipline or promotions.
• Assist the General Building Manager in screening, interviewing, and selecting candidates.
• Enforce company policies and procedures. Responsible for knowledge of leasing techniques, sales methods, property rental information and rental agreements.
• Responsible for the inventory and ordering of necessary administrative supplies and equipment.
• Monitor building expenditures and rent collection. Ensure timely collection of receivables such as vacancy loss reimbursements. Assist in submitting required internal and external reports.
• Maintain files, records, rental agreements and other documents.
• Responsible for reporting any unusual or extraordinary circumstances regarding the residents or the property.
• Ensure security of the building and respond promptly to building emergencies and resident crises.
• Responsible for managing tenant relations: Ensure efficient and courteous response to all resident requests and respond promptly to tenant complaints and incident reports; provide competent conflict resolution.
• Meet regularly with tenant services staff. Work collaboratively with building social worker to organize resident celebrations and events.
• Be available by pager at all times for emergencies.
• Other duties as assigned.

REQUIRED SKILLS

• Ability to work with a diverse, very low-income, multi-ethnic population.
• Ability to run balances, and do billing and receipts.
• Dependability, initiative and follow-through.
• Effective verbal and written communication skills.
• Ability to respond appropriately in pressure situations; possess an even temperament and strong interpersonal and people skills.

MINIMUM QUALIFICATIONS

• Experience working with conflict resolution, crisis intervention and resident relations.
• Computer Literate.
• Knowledge of Section 8 Requirements.
• Knowledge of substance abuse and homelessness issues.

PREFERRED QUALIFICATIONS

• Experience with seniors and/or disabled individuals.
• Leasing experience.

SALARY
$32,000 - $35,000 (DOE) + Excellent Benefits

APPLICATION PROCESS
Submit resume and cover letter to Human Resources, 215 Taylor Street, San Francisco, CA 94102. E-mail to jobs@tndc.org or fax to 415-771-0813.

ABOUT TNDC
Founded in 1981, TNDC’s mission is to provide safe, affordable housing with support services for low-income people in the Tenderloin community and be a leader in making the neighborhood a better place to live. TNDC now owns and manages 25 buildings that provide homes for 2,500 extremely low-income seniors, families, people with disabilities, low-income wage earners, immigrants and others in the Tenderloin and nearby neighborhoods. In addition, TNDC provides on-site supportive services and resources such as social workers and after-school programs to help residents stabilize their lives and develop a sense of community.

WOMEN AND PEOPLE OF COLOR ARE ENCOURAGED TO APPLY. EOE.